Privacy Policy

1. Important Information and Who We Are

This privacy policy sets out how Mukansa ("we", "us", "our") uses and protects your personal data collected through mukansa.com.

It is important to read this privacy policy together with any other privacy notice we may provide when collecting or processing your personal data. This policy supplements other notices and is not intended to override them.

This website is not intended for children and we do not knowingly collect data relating to children.

For the purposes of applicable data protection law, Mukansa acts as the data controller when you use this website, purchase a product, or deal with us as a supplier.

If you have any questions about this privacy policy, including requests to exercise your legal rights (Section 9), please contact us using the information in Section 10.

2. Types of Personal Data We Collect About You

Personal data means any information about an individual from which that person can be identified. We may collect, use, store and transfer different kinds of personal data about you, grouped as follows:

• Identity Data — first name, last name, role, username or similar identifier, title, date of birth and gender.
• Contact Data — billing address, delivery address, email address and telephone numbers.
• Financial Data — payment card details and invoice data.
• Transaction Data — details about payments and purchases, including product name, item number, serial number and date of purchase.
• Technical Data — IP address, login data, browser type and version, time zone, operating system, device ID and other technology on the devices you use to access this website.
• Profile Data — your password, purchases or orders, interests, preferences and feedback.
• Usage Data — information about how you interact with and use our website.
• Marketing and Communications Data — your preferences in receiving marketing from us, and your communication preferences.

We also collect, use and share aggregated data such as statistical or demographic data that does not directly reveal your identity. For example, we may aggregate Usage Data to analyse general trends in how users interact with our website to help improve our service offering.

3. How Is Your Personal Data Collected?

We use different methods to collect data from and about you, including:

• Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise.
• Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.
• Third parties or publicly available sources. We may receive personal data about you from analytics providers, advertising networks or search engine providers.

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. The law requires us to have a legal basis for collecting and using your personal data. We rely on one or more of the following legal bases:

• Performance of a contract — where we need to perform a contract we have entered into with you.
• Legitimate interests — where it is necessary to conduct our business and pursue our legitimate interests, such as to give you the best and most secure customer experience, provided your interests and rights do not override those interests.
• Legal obligation — where it is necessary for compliance with a legal obligation that we are subject to.
• Consent — where you have given us active agreement to use your personal data for a specified purpose, for example when subscribing to our newsletter. You may withdraw this consent at any time.

Purposes for which we use your personal data

• To register you as a new customer or user.
• To process and deliver your order, manage payments, fees and charges.
• To manage our relationship with you, including notifying you about changes to our terms or privacy policy.
• To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data).
• To deliver relevant website content and advertisements to you and measure the effectiveness of the advertising we serve to you.
• To use data analytics to improve our website, products/services, marketing, customer relationships and experiences.
• To make suggestions and recommendations to you about goods or services that may be of interest to you.

Opting out of marketing

You can ask us or third parties to stop sending you marketing messages at any time by contacting us at any time. Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product purchase or other transactions.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

5. Disclosure of Your Personal Data

We may share your personal data with the following categories of third parties:

• IT and system administration service providers.
• Professional advisers including lawyers, bankers, auditors and insurers.
• Tax authorities, regulators and other authorities.
• Analytics and search engine providers that assist us in the improvement and optimisation of our website.
• Email and communication service providers.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. International Transfers

We may transfer your personal data to service providers who operate outside of your country of residence. Whenever we transfer your personal data to countries which have laws that do not provide the same level of data protection, we ensure that an appropriate degree of protection is afforded to it through contractual safeguards, such as standard contractual clauses approved for international data transfers.

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We use TLS encryption to ensure the security of data transferred to us — you can recognise encrypted connections by the "https://" prefix in the address bar of your browser.

We limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it, and whether we can achieve those purposes through other means.

In some circumstances you can ask us to delete your data (see your rights in Section 9 below). We may also anonymise your personal data for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

9. Your Legal Rights

Under data protection laws you have a number of rights in relation to your personal data. You have the right to:

• Request access to your personal data (commonly known as a "subject access request"), enabling you to receive a copy of the personal data we hold about you.
• Request correction of the personal data we hold about you if it is incomplete or inaccurate.
• Request erasure of your personal data where there is no good reason for us to continue processing it.
• Object to processing of your personal data where we are relying on a legitimate interest as the legal basis for that use.
• Request restriction of processing of your personal data in certain scenarios.
• Request transfer of your personal data to you or to a third party in a structured, machine-readable format.
• Withdraw consent at any time where we are relying on consent to process your personal data. This will not affect the lawfulness of any processing carried out before your withdrawal.

No fee usually required. You will not have to pay a fee to access your personal data or to exercise any of the other rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.

Time limit to respond. We try to respond to all legitimate requests within one month. Occasionally it may take longer if your request is particularly complex. In such cases we will notify you and keep you updated.

To exercise any of the rights listed above, please contact us using the details in Section 10.

10. Contact Details

If you have any questions about this privacy policy or about the use of your personal data, or if you wish to exercise any of your rights, please contact us:

• Email: hi@mukansa.com
• Phone: +90 850 360 9009
• Address: Harbiye Mah. Asker Ocağı Cad. Süzer Plaza No:6/62 ŞİŞLİ/İSTANBUL, Turkey

11. Complaints

You have the right to make a complaint at any time to the relevant data protection authority in your jurisdiction. In Turkey, this is the Kişisel Verileri Koruma Kurumu (KVKK) — www.kvkk.gov.tr.

We would, however, appreciate the chance to deal with your concerns before you approach the regulator, so please contact us in the first instance.

12. Changes to This Privacy Policy

We keep our privacy policy under regular review. This version was last updated on 21 March 2025. Historic versions can be obtained by contacting us. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

13. Internal and Third-Party Links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.